Privacy Policy

Information We Collect

We collect information that is necessary to provide you with a secure and personalised gaming experience. When you register an account, this typically includes your full name, date of birth, email address, residential address, telephone number, and password. During deposits and withdrawals we also gather payment details and transaction records.

Additional data is collected automatically as you use our platform. This includes technical information such as your IP address, browser type and version, device identifiers, operating system, and pages visited. We may also receive information from third parties when you log in through external services or when identity verification is required.

Verification and Compliance Data

To meet regulatory obligations and prevent fraud, we may request government-issued identification, proof of address, source of funds documentation, and photographs. These steps are mandatory for account activation and continued access to withdrawal services.

How We Use Your Information

Your personal data is used to create and manage your gaming account, process financial transactions, and deliver the games and services you request. We also use it to verify your identity, maintain accurate records, and communicate important account and promotional information when you have chosen to receive such messages.

Usage data helps us understand how our platform is used so we can improve features, personalise your experience, detect suspicious activity, and fulfil our legal and licensing responsibilities. Marketing communications are sent only in accordance with your preferences and applicable Canadian laws.

Sharing and Disclosure

We do not sell your personal information. We may share it with carefully selected service providers who assist in operating our website, processing payments, conducting identity checks, providing customer support, and analysing site performance. All such partners are contractually obligated to protect your data and use it solely for the purposes we specify.

Disclosure may also occur when required by law, court order, or regulatory authority, or to protect the rights, property, or safety of Snatch Casino, our players, or the public. In the event of a business restructuring, merger, or acquisition, your information may be transferred as part of the overall assets.

Cookies and Tracking Technologies

Our website employs cookies, pixels, and similar tracking technologies to enable essential functions such as logging in, remembering language preferences, and maintaining game state. Analytical cookies help us measure traffic and improve site performance, while marketing cookies allow us to show relevant offers when permitted.

You can manage cookie preferences through your browser settings at any time. Please note that disabling certain cookies may limit your ability to use specific features of the casino.

Data Security

We take the protection of your information seriously and use industry-standard security measures including SSL encryption, firewalls, access controls, and regular security audits. While no system can guarantee absolute security, we continuously work to safeguard the personal data entrusted to us.

Your Rights and Choices

You have the right to access the personal information we hold about you, request corrections if it is inaccurate, and ask for deletion of your data when it is no longer needed for the purposes outlined in this policy. You may also withdraw consent for marketing communications or certain types of data processing by contacting our support team.

All such requests will be handled promptly and in compliance with applicable Canadian privacy legislation. We may need to verify your identity before fulfilling certain requests.

Retention of Data

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Once retention is no longer required, we securely delete or anonymise the data.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, technology, or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review the Privacy Policy periodically so you remain informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our customer support team through live chat or by sending an email to our dedicated privacy inbox. We will respond to your inquiry as quickly as possible.